FAQ

Buklup also operates parts of its business through:   

Appit Incorporated, a company incorporated under the RKK ICC Business Companies Regulations of Ras Al Khaimah Free Trade Zone, Dubai, United Arab Emirates.  The company’s registered number is 20171731 and its registered address is Office 611, The Fairmont Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates.   

Buklup Technologies (SMC-Private) Limited, a company incorporated with the Securities and Exchange Commission of Pakistan.  The company’s corporate universal identification number is 0120930 and its registered address is Office 1, First Floor, Ramzan Arcade, Main Peshawar Road, Ramazan Arcade, Peshawar Road, Rawal Town, Punjab 76000.   

As appropriate Buklup means Buklup International FZE, Appit Incorporated or Buklup Technologies (SMC-Private) Limited.

The Buklup terms and conditions are available both within the app under the ‘support’ option of the main menu and at https://buklup.com/privacy-policy/.

The Buklup terms and conditions are available both within the app under the ‘support’ option of the main menu and at https://buklup.com/terms-conditions/.

You can contact the Buklup support team via email to support@buklup.com or by telephone in English to +44 (0) 3300 419844 (United Kingdom) or in English or any other language to +1 (0) 51 567079 (US).

Once your booking has been allocated to a driver you will receive a notification providing the vehicle registration and the name and a photo of your driver.

If you wish to change your pickup location after you have made your booking, simply telephone your allocated driver.  See the “Contact your driver by telephone” FAQ, if you do not know how to do this.

Once your booking has been allocated to a driver, an icon will appear on your Buklup App ‘call driver’.  Click on the ‘call driver’ icon to call your driver.

The Buklup app will provide you with two ETAs.  The first indicates how long it is estimated that it will take your driver to get to your pick-up address.  The second ETA is provided after you have been picked up and indicates when you are expected to reach your destination.  

ETAs are estimates and not guaranteed. A variety of external factors, such as heavy traffic, road construction or weather conditions can adversely affect travel time.  As a result of such matters, the ETAs may be updated in the app.

Once you have entered your journey details, you are able to select your vehicle type by simply highlighting your vehicle preference.

It’s simple.  If your required pick up point is your current location, the Buklup app will identify the pick-up point for you.  If you require a different pick up point, type the pick-up address in the address field bar on the booking screen of the Buklup app.   Then tab down to the destination field and enter your destination.   You will note that, as you start to type the location, a drop down box will appear for you to easily select your location.

Buklup is the trading name of Buklup International FZE, a company incorporated in Creative City – Media free Zone, Dubai, United Arab Emirates.  The company’s license number is 13378/2018 and its registered address is Fujairah – Creative Tower, PO Box 4422 Fujairah.  Buklup International FZE maintains the website https://buklup.com/.

Although Buklup also operates through other companies in other territories, the United Arab Emirates is our country of domicile and the governing law is the local law.